Guest Services

You may save time by checking in for your flight directly at the port. Simplify your travel experience by making use of one of our three self-service kiosks, available at Terminal de Cruzeiros de Lisboa.

We warmly welcome you to explore our exceptional F&B spaces, with stunning views and distinctive atmospheres:
– Beher, our first-floor restaurant with Spanish cuisine, perfect for a relaxed moment with the river breeze.
– Two signature venues curated by the renowned Chef Marlene Vieira: Zunzum Gastrobar, recommended by the Michelin Guide, and the exquisite Marlene, honored with 1 Michelin star, featuring a Chef’s Signature Selection menu.

ATMs are available at the port. Currency exchange services are offered during arrivals from non-Euro ports. Personalized service may be provided based on the amount exchanged, the greater the exchange, the more favorable conditions may apply, including the possibility of waiving service fees. To arrange your exchange in advance, feel free to contact Unicâmbio by email at teresa.carneiro@unicambio.pt or by phone at +351 962 846 442

Our Guest Information Centre (GIC) is available to assist visitors with a range of dedicated services, including hop-on hop-off buses, shuttle boats to Belém and tuk-tuks.

Located inside the Jardim do Tabaco cruise terminal in Lisbon Cruise Port are our Guest Information Centres where you can get any recommendations on how to make the most of your time in the city. We have our main Guest Information Center and also our mobile desks so we can offer assistance all throughout the terminal. We have a team of informers made up of local experts with specialized training who can help you with any query you have, be it sightseeing tips or even transportation advice.

With our services you can guarantee a complete view of the city with the flexibility to adapt to your own plans and interests. Our team are happy to personalize your experience by indicating Lisbon’s must see monuments plus assisting and informing you about entrances.

Find essential medications and health supplies at our port store, including over-the-counter medications and personal hygiene supplies.

Locker services are available at Terminal de Cruzeiros de Lisboa. To make a reservation, please visit: https://bounce.com. This is an affiliate link, by using it, you’ll always receive 10% off your booking! Alternatively, use the promo code LISBONCRUISEPORT to get the 10% off, even if you book via a different channel.

Parking is available at Terminal de Cruzeiros de Lisboa.You may book your parking space online: Telpark You may also reach Telpark at +351 916 601 256 or by email: terminal-cruzeiros@empark.com

Explore our shops and discover a selection of local products and traditional goods. Take advantage of duty-free shopping, with special offers on Portuguese wines, olive oil, and handcrafted items. Don’t miss our traditional sweets and the iconic Pastéis de Belém, a delicious taste of Lisbon to begin your journey in the best way.

Tax refund services are available, subject to specific eligibility criteria. These services are only available to non-EU residents, and Lisbon must be your final port of call within the European Union before departing to a non-EU destination.
For example: A British citizen returning to the UK from Lisbon, an American or Brazilian traveler continuing their journey to Morocco or Gibraltar.
To ensure eligibility, please check that your cruise itinerary ends in Lisbon before exiting the EU.

Taxis and Ubers are available. You may safely book a taxi at one of our Taxi Link kiosks located at the main terminal.

Wheelchair assistance is available upon request from security personnel at facility entrance. Our team is on hand to provide support and ensure a smooth and comfortable embarkation.

Free Wi-Fi is available. Join the Lisbon Cruise Port network to get started.